A Few Pointers for Surviving Holiday Tech Support

Me, over at the Sweet Setup:

The Christmas season is a magical time of the year for our families. This is the time of year when we get to provide in home technical support for all of their products. They’ve got you as a captive audience for a few hours, and they’ve been waiting all year to ask you a number of questions. We decided to make a list of things you need to do to be proactive in taking care of your family members’ iOS devices and Macs.

They've been waiting for us since last year.